Shipping Policy
At iCreate, we support overseas B2B buyers with project-based sourcing, low-volume supply, prototype orders, and cross-border delivery solutions. Our shipments are typically arranged from South China based on the specific product type, supplier location, and project requirements.
Order Processing
Orders enter the shipping arrangement stage after product specifications, quotation details, technical requirements, and order confirmation have been completed. For customized, prototype, or multi-process projects, processing time may vary depending on product complexity and supplier coordination.
Shipping Scope
We mainly serve overseas B2B customers, including engineering teams, procurement departments, brand owners, and project-based sourcing partners. International shipping arrangements are handled according to the destination, order size, and delivery requirements confirmed for each project.
Lead Time
Delivery lead time depends on product category, order quantity, customization level, sample approval progress, and production readiness. Because many orders involve low-MOQ, prototyping, or supplier matching, shipping schedules are confirmed case by case during order processing.
Shipping Methods and Charges
Shipping methods and related costs are determined based on the nature of the goods, packaging requirements, delivery destination, and urgency of the order. Final shipping charges, if applicable, will be communicated during quotation or order confirmation.
Customs, Duties, and Import Requirements
For international shipments, customers are responsible for complying with local import regulations, customs clearance requirements, duties, taxes, and any other fees charged by the destination country, unless otherwise agreed in writing.
Delivery Notes
Please ensure that the shipping address, consignee information, and contact details provided in the order are complete and accurate. Delays caused by incorrect information, customs inspection, force majeure, or third-party logistics issues may affect final delivery time.
Shipment Support
As part of our project-oriented service process, we provide shipment coordination support during the production delivery stage. If you have special packaging, routing, or delivery requirements, please communicate with us before shipment is arranged.
Contact Us
If you have any questions about shipping, delivery arrangements, or order status, please contact us at info@iCreateks.com.